Privacy Policy

Last updated: October 24, 2026

1. Introduction

Pet Flow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name, email address, and phone number
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Account credentials
Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your inquiries and provide customer support
Send marketing communications (with your consent)
Improve our website and services
Detect and prevent fraud
Comply with legal obligations

4. Information Sharing

We may share your information with:

Service providers who assist in our operations (payment processors, shipping carriers)
Analytics providers to help us understand website usage
Law enforcement when required by law
Business partners with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Rectify inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].